Frequently Asked Questions

Our offices are generally open 6 days a week, Monday to Saturday from 9:00 am to 5:00pm. 

If you are unable to make it on these days we can often arrange an appointment on a Sunday if required. Additionally, we can cater to our clients who aren’t able to meet during these hours by offering in-home and after hours appointments – it’s as simple as calling to ask!

Opening hours and days can be affected by seasonal holidays like Christmas and Easter, however we publish any changes to usual office hours online – simply follow our Facebook page for updates.

For contact details of all Prudential Real Estate offices, click here.

Opening hours and days can be affected by seasonal holidays like Christmas and Easter, however we publish any changes to usual office hours online – simply follow our Facebook page for updates.

For contact details of all Prudential Real Estate offices, click here.

You can inspect most properties at any time – just contact the listing agent or salesperson. The best contact details can be found in the sales properties section of our website here. Simply search the property, click into the link and scroll underneath the photo to a grey box on the right, where you will find the contact agent and their details.

Properties available for inspection or at weekend open homes can also be found here.

If in doubt, don’t hesitate to contact our Prudential Real Estate office.

Absolutely – simply contact the listing agent or salesperson, and they can usually get it to you on the same day.

As a legal document that binds the buyer and seller, the Contract of Sale is a useful source of information and contains the following:

• A copy of the title documents which will show the owner of the property and any other party with an interest in the property (such as a bank)
• A copy of the deposited plan for the property which shows legal boundaries of land and often records subdivisions, easements and resumptions
• A copy of the sewerage service diagram, showing private sewer pipes on a property
• A 149 Certificate also known as a zoning certificate contains information about how a property may be used and any restrictions on development that may apply

Special Conditions such as any out-of-the-ordinary or non-standard arrangement required by the property owner

The land size refers to the total area or plot of land registered to that property or title. 

In most cases the land size will be in the online advertisement, and will also be in the Contract for Sale. The agent or salesperson looking after the listing will also be able to provide this information – simply call the office to ask.

All our properties listed for sale with Prudential Real Estate include a Google Map link that shows the location of the property and its proximity to local schools, transport, shopping centres and other amenities. To find this, simply search for the property you are interested in from our website listings, click the link for any property then head to the bottom of the page where you will find the map.

Of course – we accept credit card payments when paying a deposit to buy a property.

You can also pay by:

1. Coming into our office to pay by EFT, bank cheque or postal order
2. Electronically by making a deposit directly into our sales trust account (contact the office for the details of this).

The price of the property can be found on the online advertisement – click here to find it on our website.

If a property is advertised without a price, it may have just been listed. If this is the case, simply contact the agent listed with the property who will give you an accurate indication.

This is a period of time that allows for the purchaser to cancel a purchase if they wish, and commences on the day after an exchange of contracts.

When you exchange contracts for the sale and purchase of a property (with the assistance of a real estate agent), the law in NSW requires that you allow for a 5 business day cooling-off period. This serves two purposes:

• To allow you to make a decision about your purchase without feeling under pressure to proceed with the sale
• To allow you enough time to find out about the property and settle your finances, before making the final decision to proceed (at the expiry of the cooling-off period).

A contract for the sale of property in NSW generally requires a deposit of 10% of the purchase price to be paid at the point where you actually sign the contracts (immediately prior to an exchange of contracts).

In some instances, buyers have requested a reduced deposit of 5%, which we will only allow for with the consent of our vendor. This must also be included in the contract, to specify that the purchaser will still be required to forfeit a 10% deposit of the purchase price rather than their 5% deposit, in accordance with NSW law.

If you have a question about financing your deposit, don’t hesitate to contact the listing agent (available on our website – click into the property) who will be able to provide tailored advice.

If you are buying a property subject to a cooling-off period some property owners may allow you to pay a deposit of 0.25% of the purchase price (the amount you would forfeit if you change your mind about purchasing the property during the cooling-off period)

For us to present your offer to the vendor, you must get in contact with the specific agent listed with the property. We will generally ask the following questions:

• The highest price you are prepared to pay for the property
• Any inclusions you would like to have as part of the sale
• The settlement period (the number of days between the exchange of contracts and settlement – typically 42 days)
• Any terms that may affect the owner’s decision to accept your offer

Find the property on our sales listings page here, click into it and scroll down to the grey box underneath the photo, where you will find the contact details of the sale agent.

• Any inclusions you would like to have as part of the sale
• The settlement period (the number of days between the exchange of contracts and settlement – typically 42 days)
• Any terms that may affect the owner’s decision to accept your offer